Rental Process

RENTING YOUR CAMPING GEAR

On the RESERVE YOUR GEAR section of the site choose the package you’re interested in.

Choose what quantity of this package you’d like to rent.

Choose your dates.

Add the package to your cart then follow the instructions to complete your purchase.

SCHEDULING YOUR PICKUP TIME

Once you make your order you’ll receive an email from Habitat confirming your rental.

The next step is to choose your pick-up time. When you receive an email from a Habitat representative requesting your pick-up time, choose a half hour window between 9am and 8pm.

Please note that the hours between 9:00am-10:00am and 5:30-7:00pm are rush hour and traffic can get backed up in Austin. If you choose these times please plan accordingly.

FOR EXAMPLE:

PICKUP –  If you choose 11am-11:30am for your pickup time, a Habitat representative will be there with your gear ready to go at 11am.

DROP OFF – If you choose 4pm-4:30pm for your drop-off time, a Habitat representative will be there to receive and inspect your gear at 4pm.

If you need to change your pickup or drop off time we ask that you give us 36 hours notice.

PICKING UP YOUR GEAR

We’ll send you an email 1 week in advance of your rental date to remind you of your selected pickup and drop-off times and order details. Customers will also receive an email 48 hours in advance.

Arrive at our LOCATION at your scheduled time and we’ll be ready to give you a rundown of your gear. We’ll also collect a security deposit and ask you to sign a waiver if you haven’t already signed one ONLINE.

The gear pickup process will take between 10 and 20 minutes.

LOST OR DAMAGED EQUIPMENT

By renting our equipment, the customer agrees to pay the replacement cost, including labor, for damaged or lost rental equipment. Normal wear and tear of our equipment is expected and we rent rugged and durable gear – damage charges are very rare.

WAIVER

For insurance and liability purposes, we ask that you sign a waiver. The waiver also includes a few basic that you agree to follow when you rent our equipment. Please read and sign here:

ONLINE WAIVER

DROPPING OFF YOUR GEAR

Arrive at our LOCATION at your scheduled drop off time and a Habitat representative be ready to inspect your gear and process the return of your security deposit.

Have a question or concern not covered here? Check out our Frequently Asked Questions section below:

Frequently Asked Questions

RESERVATIONS

Is there a minimum number of days required to rent a camping package?
Habitat rentals are available for as few or as many days as you need.

Each of our packages have a base price and then a price per night, which decreases with longer rental periods.

How far in advance do I need to reserve a tent?
Rentals must be made at least 48 hours in advance. If you are not able to meet that time requirement but are looking to rent a camping package, please get in touch and we will try our best to work something out! Please note there may be a fee last minute rentals.

What happens if I need the rental for more days than the reservation was made for?
Sometimes plans change – we understand. If you need to extend your reservation please CONTACT US and we’ll be happy to help.

Do you offer discounts for large groups?
Yes we do. Habitat specializes in accommodating larger groups; take a look at the services we offer here: SERVICES & INFO.

How do I make a reservation?
You can make your reservation right here online : RESERVE YOUR GEAR

PICK-UP AND DROP-OFF PROCEDURES

Where do I go to pick up and drop off my camping rental package?
Click here for a map & directions to our location : LOCATION

What if something is missing from my rental package?
To ensure that nothing is missing from your package, our friendly Habitat representative will complete a checklist with you.

What if something is missing from my rental package?
To ensure that nothing is missing from your package, a Habitat representative will complete a checklist with you.

What if the equipment is dirty when I return it?
Dirt and dust on a camping trip is expected and considered normal wear and tear. We clean all of our equipment after each rental. If there is excessive dirt or mud on the equipment that requires a deep clean, a small fee will be retained from your deposit.

Is there anything else I need to know when I return the rental?
As long as all the equipment on the checklist is included in your return, is in working order, and has only suffered normal wear and tear then you are good to go!

MORE QUESTIONS?

Have a question that isn’t covered here?
For more information on Habitat Camping Rentals or to get in touch with a Habitat representative, please send a message here: CONTACT US